Before you start
- A Roof Manager account. New accounts get 2 free reports; no credit card is needed for them.
- The property address, or its coordinates for a rural lot. Pinning the roof itself is what matters.
- For your logo on the report, add it first under Settings → Business & Brand. Reports use the Roof Manager logo until you do.
How to order a Roof Measurement Report, step by step
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Step 1: Open Order Report
From your dashboard, press Order Report in the sidebar (on a phone it is in the menu under Measurement, or New Order in the bottom bar). The page that opens is Order a Report, and its banner shows how many free reports or credits you have left.
What happens next
Nothing is used yet. The page only checks your balance so it can tell you what this order will use.
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Step 2: Search the address
- Search address
- Tap the exact roof
- Request the report
Type the address in Search Address and pick the match. The box also takes a Plus Code or coordinates such as 50.5224, -96.9744, which is the quickest way to find a rural property that has no listed address. The map is aerial imagery, and it zooms to the property and drops a red pin.
What happens next
If the search only found the street, not the house number, Roof Manager says so and asks you to click the roof yourself. You cannot submit until the pin is on a roof.
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Step 3: Put the pin on the right roof
Check that the red pin sits on the building you want measured, not the neighbour, the garage or the street. On a phone or tablet, tap the roof again to move the pin; on a computer you can also drag it. Corner lots, townhouses and long rural driveways are where pins land on the wrong building most often.
What happens next
Once the pin is placed the page shows the coordinates and the address it found for that spot. That address goes on the report.
Note
Need a detached garage or shop measured too? Press Need more than 1 structure measured? and drop a second pin. Both structures go in the same report for one credit.
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Step 4: Add a known pitch or notes (optional)
If you already know the pitch, add it under Known pitch/pitches for this report (for example 6 for a 6:12 main roof). Use Special Notes / Requests for anything the person tracing should know, such as "include the detached garage" or "flat roof on the back addition". Both are optional.
What happens next
With no known pitch, the report uses a pitch estimated from elevation data. If no pitch can be estimated, the report opens with a prompt for you to set it.
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Step 5: Request the report
- The credit is used at submit
- Place the order
Press Request Report. A confirmation opens, Confirm Report Request, saying our team will measure the roof and that the order uses one report credit. Press Submit Request to place it, or Cancel to go back.
What happens next
One credit is used now, at submit: a free report first, then a purchased or plan credit. You see "Your order's on the way" with your order number, then your dashboard. If you have no credits left, the website takes you to a secure Square checkout for one report at $10 CAD instead.
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Step 6: Follow the status
- Each order with its current status
Open Report History to see every order. A new order shows processing while a member of our team traces the roof edges on the aerial imagery and the software calculates the areas, lengths and pitch. Before anything is released, the report is checked by a person. Reports are delivered in 1–3 hours, and usually in under an hour.
What happens next
When the report is approved it changes to completed and you get an email, "Your roof measurement report is ready", with links to the full report and the customer copy. A report sent back for another look shows re-tracing.
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Step 7: Open, download and share the report
- Download menu
Press View Report in Report History, or use the link in the email. The Download button at the top of the report has PDF — Full Report and PDF — Customer Copy, plus Excel, CSV, JSON and XML. To send it to a homeowner, use Share in Report History: choose the Customer Copy or the full report, then copy the link or enter the homeowner's email.
What happens next
The Customer Copy is the homeowner version: the aerial images and roof diagrams without the measurement tables. Your logo and colours appear on the report once they are set under Business & Brand.
What the finished report includes
The report is built from the traced roof. Each page in the sample report is explained in full; the short version:
- Project totals: total roof area, predominant pitch, roof planes and structures.
- Edge lengths: eave, rake, ridge, hip, valley and total perimeter, plus flashing lengths where the roof has them.
- Waste table: area and squares at several waste factors.
- Roof diagram: a plan drawing with every edge length, colour-coded by edge type.
- Material summary: sloped and footprint area, squares, and quantities for shingles, underlayment, ice and water, ridge cap, starter and drip edge.
On properties with high-quality imagery, Roof Manager measurements can achieve 98.5% accuracy against an on-roof tape measure. Measurement accuracy depends on the quality and visibility of the available satellite/aerial imagery. Trees, shadows, low-resolution imagery and hidden roof edges can reduce accuracy. Physical verification is recommended for code-critical work.
Good to know
People trace every roof
A member of our team traces each roof on the aerial imagery and the software does the calculations. Every report is checked by a person before you can open it. Nothing is generated and sent without that review.
The credit is used at submit
Pressing Submit Request uses one credit straight away. If our team declines the report, the credit comes back to your account: a free report returns as a free report, a plan credit returns to the plan, and a one-off purchase comes back as a report credit. Money is not sent back to your card.
Imagery decides what can be measured
Roof Manager supports properties across the U.S., Canada and additional regions, subject to usable imagery at the individual property. Trees, deep shadow, low-resolution or outdated imagery can stop a trace. See roof measurement coverage and availability.
There is no report type to choose
Every order is the same standard report. A second structure is added with a second pin, not a different product.
Troubleshooting
The address isn’t found
Paste the coordinates (for example 50.5224, -96.9744) or a Plus Code into Search Address, or move the map and click the roof yourself. Rural properties are often not listed.
The pin is on the wrong building
Tap the correct roof to move it (or drag it on a computer). Check the address shown under the map changed to the building you meant.
The imagery looks unclear
Zoom in before you submit. If you can’t see the roof edges, our team probably can’t either. You can still submit: a roof that can’t be traced is declined and the credit returns. If you have overhead drone photos, attach them to the order from your dashboard while it is processing.
The report was declined
Report History shows declined with the reason, and you receive an email titled “We’re unable to complete this report”. Your credit is back on the account, ready for another order.
The report is still processing
Reports are delivered in 1–3 hours, and usually in under an hour. A roof that needs a closer look at its imagery can take longer. Reply to the order email or contact support if it has been well past that.
What happens next
Once the report is ready, most contractors turn it into a quote: open Report History, press Create Proposal on the order, and the measured quantities fill the proposal from your price list. Set that price list up once first so the numbers are yours.
See a sample roof measurement reportWhat a roof measurement report includesCheck coverage and availabilityReport pricing
Watch the walkthrough
Prefer video? Watch the walkthrough below. The written steps above reflect the latest workflow.
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The interface may look slightly different from this walkthrough. Follow the current written steps above for the latest workflow.
Order a roof report: questions
How long does a roof measurement report take?
Reports are delivered in 1–3 hours, and usually in under an hour. A property that needs a closer look at its imagery can take longer.
When is the report credit used?
When you press Submit Request. If the report is later declined, the credit returns to your account.
Who traces the roof?
A member of the Roof Manager team traces the roof edges on aerial imagery; the software calculates the areas, lengths and pitch, and every report is checked by a person before it is released.
Where should I place the map pin?
On the roof of the exact building you want measured, near its middle. Not on the street, the driveway or a neighbouring house.
What happens if the imagery is poor?
Our team decides whether the roof can be traced. If it can’t, the report is declined, you get an email and the credit returns. Sometimes an area take-off report (area and estimated pitch only) is delivered instead, clearly marked as such.
Where do I download the PDF?
Open the report and use the Download button at the top: PDF — Full Report or PDF — Customer Copy.
How much does a report cost after the free ones?
$10 CAD a report, or a monthly plan for regular volume. See Roof Manager pricing.